Refund policy

At Niazai.store, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll work with you to make it right.

Return Window
You may request a return within 10 days of the delivery date. To be eligible, items should be unused, in their original condition, and in their original packaging.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 5days of delivery with your order number and clear photos of the item and packaging. We will promptly send a free replacement or issue a full refund, whichever you prefer. You will not pay return shipping for these cases.

How to Start a Return
Email us at unipathcommercellc@gmail.com with your order number and the reason for your return. We will reply within 1 to 2 business days with instructions. Please do not send items back before receiving our confirmation, as returns sent without approval may not be processed.

Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs, unless otherwise stated. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit. Original shipping charges are non-refundable, except when the return is due to our error.

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned: [opened personal care items, gift cards, final sale items]. Remove this line if it doesn’t apply to your products.

Order Cancellations
You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be canceled, but you may return it under the terms above.

Only promise what you’ll do. If a supplier overseas makes returns hard, the “damaged, defective, or incorrect” part is your most important promise. Honor it fast, and customers will trust you.

Don’t add a return address to the policy. Dropshipped returns often cost more to ship back than the item is worth, so many sellers refund or reship without requiring the return. If you decide to do that for low-cost items, I can add a line like “In some cases, we may refund you without requiring the item to be returned.”

Contact Us
If you have any questions about this policy, email us at unipathcommercellc@gmail.com.